Privacy Policy

1. Introduction

Sniket ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our device repair services and website.

2. Information We Collect

2.1 Personal Information

• Name, phone number, and email address
• Billing and shipping addresses
• Device information (brand, model, issue description)
• Payment information (processed securely through our payment partners)

2.2 Device Data

• We may need to access your device to diagnose and repair issues
• We do not intentionally access or copy personal files, photos, or data
• We recommend backing up your data before service

2.3 Automatically Collected Information

• IP address and browser information
• Usage data and website analytics
• Location data (for service delivery purposes)

3. How We Use Your Information

• Provide and manage repair services
• Process payments and billing
• Communicate about your service requests
• Schedule appointments and coordinate pickups/deliveries
• Improve our services and customer experience
• Send service updates and promotional communications (with your consent)
• Comply with legal obligations

4. Information Sharing

We do not sell, trade, or rent your personal information. We may share your information in the following circumstances:

• Service Providers: Trusted technicians and repair partners
• Payment Processing: Secure payment gateway providers
• Legal Requirements: When required by law or to protect our rights
• Business Transfers: In case of merger or acquisition

5. Data Security

We implement appropriate security measures to protect your information:

• Encrypted data transmission and storage
• Secure payment processing
• Access controls and authentication
• Regular security assessments
• Employee training on data protection

6. Your Rights

You have the right to:

• Access and review your personal information
• Update or correct your information
• Request deletion of your data
• Opt-out of marketing communications
• Withdraw consent where applicable

7. Data Retention

We retain your information for as long as necessary to provide services and comply with legal obligations. Service records are typically kept for 3 years for warranty and legal purposes.

8. Cookies and Tracking

We use cookies and similar technologies to improve your experience, analyze usage, and provide personalized content. You can control cookie settings through your browser.

9. Third-Party Links

Our website may contain links to third-party sites. We are not responsible for the privacy practices of these external sites.

10. Children's Privacy

Our services are not intended for children under 13. We do not knowingly collect personal information from children under 13.

11. Changes to This Policy

We may update this Privacy Policy periodically. We will notify you of significant changes through our website or email.

12. Contact Us

If you have questions about this Privacy Policy, please contact us: