Terms and Conditions

1. Agreement to Terms

By using Sniket's services, you agree to these Terms and Conditions. If you do not agree, please do not use our services.

2. Service Description

Sniket provides device repair services including but not limited to:

• Mobile phone repairs (screen, battery, software, etc.)
• Laptop repairs (hardware, software, performance optimization)
• Tablet and other electronic device repairs
• Doorstep pickup and delivery services
• In-store repair services

3. Service Process

3.1 Booking and Diagnosis

• You provide accurate device information and issue description
• We provide estimated costs and timeline
• Final diagnosis may reveal additional issues requiring separate consent

3.2 Repair Authorization

• We obtain your consent before proceeding with repairs
• Additional charges require separate authorization
• You may decline repairs and pay diagnostic fees if applicable

4. Pricing and Payment

• Prices are estimates and may vary based on actual diagnosis
• Payment is due upon completion of repair
• We accept various payment methods as displayed on our platform
• Diagnostic fees may apply for certain services
• Prices include applicable taxes unless stated otherwise

5. Warranty

5.1 Repair Warranty

• We provide a 30-day warranty on parts and labor for most repairs
• Warranty covers defects in our workmanship and replacement parts
• Warranty does not cover new damage or issues unrelated to our repair

5.2 Warranty Exclusions

• Physical damage after repair completion
• Water damage or exposure to extreme conditions
• Damage from unauthorized repairs or modifications
• Normal wear and tear
• Issues existing before our repair

6. Customer Responsibilities

• Data Backup: Back up all important data before service
• Device Security: Remove or disable security locks when requested
• Accurate Information: Provide truthful device and contact information
• Payment: Pay for services as agreed
• Device Collection: Collect repaired devices within 30 days

7. Limitation of Liability

Our liability is limited to the cost of the repair service. We are not liable for:

• Data loss or corruption
• Consequential or indirect damages
• Loss of business or profits
• Pre-existing device conditions
• Damage beyond the scope of repair

8. Data Protection

• We respect your privacy and protect your personal data
• We do not intentionally access personal files during repairs
• Data security cannot be guaranteed; backup is your responsibility
• We may need to factory reset devices for certain repairs

9. Cancellation and Refunds

9.1 Cancellation Policy

• You may cancel before repair begins without penalty
• Cancellation after repair initiation may incur diagnostic fees
• We reserve the right to cancel if repair is not feasible

9.2 Refund Policy

• Refunds are provided for warranty-covered defects
• No refunds for completed repairs that meet specifications
• Partial refunds may apply in certain circumstances

10. Unclaimed Devices

Devices not collected within 30 days of repair completion may be disposed of at our discretion. Storage fees may apply after 30 days.

11. Intellectual Property

All content on our website and platform is protected by intellectual property rights. You may not copy, reproduce, or distribute our content without permission.

12. Force Majeure

We are not liable for delays or failures due to circumstances beyond our control, including natural disasters, strikes, or government actions.

13. Dispute Resolution

Disputes will be resolved through good faith negotiation. If unresolved, disputes will be subject to the jurisdiction of courts in Punjab, India.

14. Changes to Terms

We may update these terms periodically. Continued use of our services constitutes acceptance of updated terms.

15. Governing Law

These terms are governed by the laws of India and the state of Punjab.

16. Contact Information

For questions about these Terms and Conditions, contact us:

17. Acceptance

By using our services, you acknowledge that you have read, understood, and agree to these Terms and Conditions.